Nearshore Inbound Call Experts (aka NICE Global) is a company that offers inbound driven customer support, quality assurance, and IT solutions. The executive team has more than 30 years of combined experience in customer service, with much of that taking place in an inbound call environment.
They provide the tools, training, and support needed for their agents to succeed. Nearshore Inbound Call Experts is located in Montego Bay, Jamaica. It is in the Cazoumar Free Zone which sits on an oceanfront property. The advantage of this Free Zone is that it is English speaking. Companies like NICE Global that offer their services to American firms have chosen this location for that reason.
Over 130 people are working for this company. They receive approximately 1,000 phone calls a day. Their office is more than 65,000 square feet and is fully air-conditioned. This facility is comfortable to work in which employees can entirely focus on helping people. The facility has all the amenities of a first-class call center.
People looking to work for Nearshore Inbound Call Experts should know that this company has developed a challenging but fun environment. They provide their employees with the best tools and technology they need to successfully perform their jobs. Every new employee receives paid training and they promote from within. This training includes ensuring that ethics lies at the core of what this company offers people and businesses.
Paul Herdsman is the chief operating officer of Nearshore Inbound Call Experts. He has been in the fields of customer service and consumer software for over a decade. He came from the outsourcing industry which he found to be inefficient and not as helpful to customers as what nearshoring offers. When not at work, Paul Herdsman is either with his family or can often be found enjoying his two favorite activities, fishing and golf.
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